STUDY VISIT #06 - Presenting Swedish good practices to the BETTER partnership
”Location”: MICROSOFT TEAMS
PROGRAMME:
Date: 13:00 CET October 27, 2021
13.00-13.10 Welcome! Annika Lundqvist,Head of International office
13.10-14.30 Service design in Gävle municipality
Presentation, Q&A and discussion;
The ”methodology” Innovationsguiden (Innovation Guide) by the Swedish Association of Local Authorities and Regions;
Organization of the ”Digital renewal” team, start, set-up and collaboration with other teams/professions;
Integration and working with the mindset/methodology within the municipality;
Examples of working methods in different projects – good practice
14.30-14.40 Break
14.40-16.00 E-services in Gävle municipality Presentation Marie Nilsson, Head of Digitalisation unit; Q&A and discussion
Processes where an e-service is only a part of the outcome of the work; Benefits
for the end-user as well as the municipality; Transformation of Social services -
economical support; Internal services for employees; Examples of developed processes/
e-services
16.00 Closure
