Have you heard about LiveChat? I am sure, you have.
It is a tool for online customer service, online marketing and website analytics for small and large enterprises. It is an example of a company that has traveled from a start-up to a company that can currently boast of a capitalization of PLN 1.2 billion. The tool has been developed since 2002 by Livechat Software, and since 2010 has been offered in the SaaS model (software as a service).
The platform allows company representatives to communicate in real time with users visiting their website. The tool is used by over 8,000 organizations around the world, including Bosch, ING, Kaspersky Lab, Philips, Samsung and UNICEF. The system consists of a chat window that is displayed on the website and the operator's application, which is multi-platform and enables chatting on a desktop computer (via the browser application or applications for Windows and Mac OS X) and mobile devices (applications for iOS and Android).
In addition to the ability to conduct conversations, LiveChat offers real-time monitoring of website traffic as well as reports and statistics of operators' work efficiency. Among the website visitors, the system is able to identify potential customers, which is based on a database of purchasing decisions of 65 million users per month. Statistics allow you to measure the impact of chat on sales performance. LiveChat software is available in 34 languages - has been translated into: English, Bulgarian, Chinese, Croatian, Czech, Danish, Finnish, French, Greek, Spanish, Dutch, Indonesian, Japanese, Catalan, Korean, Lithuanian, German, Norwegian (Bokmal and nynorsk), Polish, Portuguese (Português and Português brasileiro), Russian, Romanian, Serbian, Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Hungarian, Vietnamese and Italian.
