The peer review organized by the Municipality of Genoa on 29 and 30 March 2017 brought together experts from Hungary, Germany and Spain along with selected representatives of regional stakeholders: software houses, payment service providers, technical companies which deal with regional development of energy and infrastructures, trade associations, concerned Departments of the Municipality.
After an introduction on the local economy and a presentation of the questionnaire findings, local experts and stakeholders discussed the digitization of public administration in Italy and the Liguria region.
The focal issue of the peer review concerned to Pago L@PA payment hub. The Municipality of Genoa was interested to discuss and receive evaluation on a range of issues related to a more efficient implementation of the payment system: the dissemination of knowledge; the stimulation and strengthening of digital skills among citizens, SMEs and the public sector; the involvement of providers of payment services.
Among the questions asked were:
• How to spread the message; what kind of channels / methods should be used to disseminate knowledge effectively among SMEs and citizens?
• Is it necessary to reorganize the administrative structure in order to spread awareness and knowledge (administrative solutions, hardware and/or software tools)?
• What digital strategies should be adopted in order to make the Pago L@PA System work properly among business actors and citizens involved (e.g. payers with low digital skills: senior craftsmen, senior citizens)?
• What digital strategies should be adopted in order to make the Pago L@PA System work properly among public actors involved (e.g. public employees)?
• How to stimulate and encourage an effective communication between Public Administration and SMEs and citizens?
• What strategies should be adopted in order to involve local providers of payment services?