Good practice:

hoppid.no - Møre and Romsdal County - successful partnership for more and better entrepreneurs

All the work and collaboration in hoppid.no is based on this partnership agreement(PA). The PA is between the different levels of regional governance and the municipalities. The PA points out who are responsible for what, and regulates the cooperation as a whole. This agreement is the platform for the work in the first line service system, hoppid.no
In addition to the agreement, the municipality, define their unique responsibility in an defined Annex.This annex is adopted to the local service, and it state the details of the formalities at local level. This includes:
- Who in the municipality (department) or which organisation is responsible for the service
- Opening hours of the office
- Either: Work percentage performed by the defined department at the municipality
- Or: Agreement between the municipality and partner organisation
- What is included in the service provided to the entrepreneur
- A description of how the brand hoppid.no is visible and how they will market the brand to the entrepreneur
This agreement formalize the work between the different parties, and all parties have one joint goal, to make the journey of the entrepreneur less fragmented and easier to understand. The entrepreneur is the main stakeholder of the work.
This is a success because of the joint effort and formalization of what`s expected of each parties. This creates loyalty and clarity in the partnership. The Mayor of each Municipality signs the agreement.

Møre and Romsdal County:
One man-year to support and coordinate the partnership, Training program and support EURO 100 000
Innovation Norway : 0,5 man-year = EURO 50 000 to support the Municipalities
The County Governor of Möre & Romsdal, 0,5 man-year to mobilization in startups (agricultur)

The aim is to bring the service up to a high standard for the entrepreneur, and the agreement served towards a field that`s not regulated by national law. The partnership can be viewed as a substitute for legislation.
Longterm strategy and a sustainable partnership agreement with the municipality and the regional partners.
More fundraising for start-ups
More quality of growth ideas.
More startsups in the region.
A ecosystem less fragmented and more accessible in all the municipalites.

In the beginning, it was difficult to achieve joint perception of goals for the region, and how to get there. The parties had to agree on the content of the agreement. Use design Thinking.
It is important to show the results to the political level, keep the partnership sustainable and strong.

In the beginning, it was difficult to achieve joint perception of goals for the region, and how to get there. The parties had to agree on the content of the agreement.
To get all parties on board the administration of the County Authority had to create common goals where all parties could agree. This was solved by meeting up with the parties regularly, and finding common ground to develop the partnership.
It is also difficult to keep the partnership going. Regular meetings between the parties are necessary. This demands a significant use of resources at regional level. For the County Authority, it demands a dedicated person to follow up both the partnership, but also the points of deliverance. Our findings is that to prioritize the resources to do the work, we get results.
It is important to show the results to the political level, to keep the partnership sustainable and strong. Stakeholders involved also need to get access to the results. Storytelling with a brand.